If you suddenly encounter an increased number of users reporting issues with the CRYPTO-BOX recognition - especially on new computers or after upgrading to the latest Windows version - it may caused by outdated drivers. An indicator here is a warning in the Windows Device Manager that the CRYPTO-BOX driver (CBUSB) could not be started.
Installing the latest drivers with CBUSetup
Using our tool CBUSetup is the easiest way to update the drivers on the target system. Further instructions and the download link can be found in our FAQ section.
Checking the installed software components with MARX Analyzer
Our MARX Analyzer diagnostic tool is ideal for troubleshooting MARX hardware and software. It also allows to geneate a detailed diagnostics report. Please refer to our FAQ section for usage instructions.
We gladly answer your questions about CRYPTO-BOX compatibility. Please use the support ticket system or contact us.
Please NOTE:
Thanksgiving break. MARX® CryptoTech will be closed from 20 Nov. to 27 Nov. 2015.