When I plug the CRYPTO-BOX into the USB port, the device is not recognized. Why does the red LED light on the dongle not light up?

Check the Windows Device Manager to see if the CRYPTO-BOX is recognized. If not, try another USB port on the computer. If the device is recognized but no drivers are found, download CBUSetup to install the driver.

If the drivers are available but Windows refuses to load them, they might be tool old! To make sure that any old drivers are removed and the latest drivers are installed, we recommend the following steps:

• Unplug the CRYPTO-BOX from the USB port
• Download the CBUSetup Zip archive, open/unpack it and execute CBUSetup.exe, then choose the "Uninstall" option
• After uninstallation has finished, restart the computer
• Execute CBUSetup.exe again and choose the "Install" option
• Plug in the CRYPTO-BOX, it will be detected automatically

If this does not solve the problem, please send us the MARX Analyzer report of your computer.