Check the Windows Device Manager to see if the CRYPTO-BOX is recognized. If not, try another USB port on the computer. If the device is recognized but no drivers are found, download CBUSetup to install the driver.
If the drivers are available but Windows refuses to load them, they might be tool old! To make sure that any old drivers are removed and the latest drivers are installed, we recommend the following steps:
If this does not solve the problem, please send us the MARX Analyzer report of your computer.