Select Language US Language
German Language
breadcrumb.home / Business Support Level

Business Support Level

Business support flat rate for one year. Includes Online Support Tickets, Software Updates, and more.

MARX Support Level 2

Business Support Level

  • Support flat rate for one year

  • The initial delivery includes the PPK (Professional Protection Kit) with automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools

  • Software Updates for the Smarx OS Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries,
    API sample codes, and CRYPTO-BOX configuration tools, are included during the contract duration.

  • Online Support Tickets are included during the contract duration
    (12 tickets per year)

  • Phone or email support: A fee is charged on a time/effort basis

  • Customized hardware developments and modifications charged on a time basis

  • CRYPTO-BOX firmware updates for remote update capable hardware for
    fee-per-case charge CRYPTO-BOX customer specific programming or
    re-programming for a fee-per-case charge, FOB MARX facility
    (customer specific programming $1.95/1,95€ per unit;
    re-programming of returned units $3.45/3,45€ per unit)

More information about Business Support Level

Business Support Level

The following table contains a comparison of the services of the available support options. Economy support is included by default when buying CRYPTO-BOX units, business and premium support can be subscribed optionally. For customers with special terms separate support options may apply.

Options Premium Business Economy

Software updates for Redistributable Components (CRYPTO-BOX Drivers, Network Server, MARX Analyzer Diagnostic Tool, Cloud Security Client Setup, etc.).

Software updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools.

   **

​Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.

      

Online Support Tickets
(unlimited)
(12/year)		 **
 

Email Support

      

Phone Support

      

Implementation support (assisted programming)

  *    

CRYPTO-BOX firmware updates (for remote update capable hardware).

      

CRYPTO-BOX customer specific programming or re-programming

      

Lifetime warranty for CRYPTO-BOX hardware during the period of the paid contract

 ***    

Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity.

      

(*) Includes up to 3 hours of programming support (implementation support and/or customer specific development) during the contract period.
(**) Includes software updates and technical support via our online support ticket system for 45 days after initial purchase of an Evaluation Kit, Starter Kit or at least 5 CRYPTO-BOX SC, XS or Versa.
(***) Requires continous Premium Support from the date of purchase of the corresponding CRYPTO-BOX units, our terms of Business apply.
(*) Fee charged on a time basis, or fee-per-case

(*) Our terms of Business apply

 

 

This might also interest you

Premium Support Level

MARX Support Level 3

Premium Support Level
Read More
Add To Cart

Economy Support Level

MARX Support Level 1

Economy Support Level
Read More
All Products All solutions