Before attaching the CRYPTO-BOX to your Windows computer, please install the device drivers with CBUSetup (available in the download area), and attach the CRYPTO-BOX after that. For system integrators, the drivers are provided alternatively as Windows Installer Merge Module (.msm) or separate files (.inf/.cat/.sys).
Please note that you need administrator rights to install the device drivers.
For Linux and macOS there are no special drivers required. Please refer to the readme file in the SmarxOS4Linux resp. SmarxOS4Mac package for further details on supported environments.
Check the Windows Device Manager to see if the CRYPTO-BOX is recognized. If not, try another USB port on the computer. If the device is recognized but no drivers are found, download CBUSetup to install the driver.
If the drivers are available but Windows refuses to load them, they might be tool old! To make sure that any old drivers are removed and the latest drivers are installed, we recommend the following steps:
If this does not solve the problem, please send us the MARX Analyzer report of your computer.
This can happen when you try to use a very old CRYPTO-BOX USB driver which is not compatible with Windows Core Isolation / Memory Integrity features (HVCI). In that case, Windows will refuse to load the CRYPTO-BOX driver.
Solution: Install the latest CRYPTO-BOX driver with CBUSetup. CBUSetup can be obtained from our download area.
MARX Analyzer helps with troubleshooting for CRYPTO-BOX hardware and software components, providing comprehensive
diagnostics to resolve problems quickly. It generates a detailed report, which can be submitted to MARX technical support.
How to perform a diagnosis:
Remark: Depending on the CRYPTO-BOX model, either the "CBUSB2 driver" (driver for CRYPTO-BOX SC model) or "CBUSB driver" (driver for CRYPTO-BOX XS/Versa models) is loaded. Therefore, an exclamation mark and "service is not registered/not running" for the other driver is normal.
A detailed description of the MARX Analyzer functionality can be found in the MARX Analyzer Application Notes.