FAQ - Website / Online-Shop / MyMARX Account

Is the CRYPTO-BOX Evaluation Kit for free?

The Evaluation Kit (which includes the Professional Protection Kit) can be tested for 45 days without obligation.

If you need more time, just contact us to extend the evaluation period. Otherwise, return the Evaluation Kit with paid postage and you will receive your money back. Companies from EU countries will get the Evaluation Kit on account and have 45 days before remitting or payment. 

What do I need to order if I want to get the latest Professional Protection Kit version for the CRYPTO-BOX?

The Professional Protection Kit allows you to obtain the most recent development tools for the CRYPTO-BOX for a one-time fee.

Alternatively you can buy a Support Level Option, which entitles you to download the latest Protection Kit Update from our support section during the time the support option is valid (one year or two years), plus getting free technical support from the MARX Team for this period.

I ordered the Business/Premium Support Level Option, but after logging into MyMARX account, it says that I have no active support level option. How do I get access to the support ticket system?

Please contact us or request a call-back and we will take care of updating your account.

I need an update of the Professional Protection Kit to get the latest AutoCrypt or libraries for implementation with API. How can I get it?

Usually, you will receive the Professional Protection Kit with your first order (Evaluation Kit or Starter Kit).

Should you already have an older Protection Kit, but you want to take advantage of the features offered in the latest version, you can order the latest version in our Shop.

Alternatively, you can buy a Support Level Option which entitles you to download the latest Protection Kit version, PLUS the option to get  free technical support from the MARX Team, during the period the support option is valid (one year or two years).