Return/Error Codes
Listed below are some common return codes you may encounter. For additional information regarding these return codes, please open a support ticket and a member of our Technical Support staff will respond to your query as promptly as possible.
SOLO Server Return Codes
|
Return Code |
Description |
|---|---|
| 5000 | Invalid Encryption Key ID: The Encryption Key ID set in the AutoCrypt wizard does not match the Encryption Key ID for the License ID being used. |
| 5006 | Security Check Failure: This return code is generated when too many failed activation attempts are made in a short period of time, suggesting the possibility of a "brute force attack" to acquire a successful activation. On the License Details page, click the "Reset Activation Check" button to clear the temporary block. |
| 5008 | Invalid Activation Data: The License ID and/or Password could not be validated by SOLO Server. Make sure the user has a valid License ID and Password and is keying them correctly when attempting activation. |
| 5010 | Invalid Product ID: The Product ID set in the AutoCrypt wizard does not match the Product ID for the License ID being used. |
| 5012 | Invalid Product Version: The version of the application is less than the Minimum Activation Version specified on the Product Option. |
| 5013 | No Remaining Activations: The user has consumed the maximum number of activations allocated to the License ID. |
| 5014 | Invalid Product Option ID Type: An invalid Product Option Type has been specified for the associated License ID. The Product Option Type should already be set to Activation Code in the Product Option settings. |
| 5015 | Invalid Installation ID: This return code is generated when the InstallationID in the request XML is invalid. |
| 5016 | Deactivated Installation: The Installation ID has been deactivated within SOLO Server. A SOLO Server user must re-enable the Installation ID or issue a new License ID / Password to be able to continue. |
| 5017 | Invalid License Status: The License ID status as displayed on the License Details page within SOLO Server, is something other than "OK". |
| 5018 | No remaining deactivations: This return code is generated by a failed deactivation request due to the absence of any remaining deactivations for the License ID. |
| 5019 | License ID has expired: This return code is generated when the specified expiration date of the License ID is now in the past. |
| 5021 | Invalid IP address detected: The IP address of the activating machine is not among the Allowed Activation IPs as displayed on the License Details page in SOLO Server. This return code is only applicable if the Product Option associated with the License ID has been configured to restrict activation to one or more client IP addresses. |
| 5022 | Invalid System Time: The date/time as displayed by the system clock is not within the threshold specified by SOLO Server. The user must correct the system clock to be able to continue. |
| 5024 | Invalid XML document: The XML document is not properly formatted and cannot be loaded. |
Client Return Codes
| Return Code | Description |
|---|---|
| 9019 | ERROR_PLUS_EVALUATION_WARNING: No error actually occurred, but a warning was generated because an evaluation envelope was used when specifying encryption data. This warning is designed to bring this to your attention, as it is imperative that you do not ship your application with an evaluation envelope. |
| 9020 | ERROR_PLUS_EVALUATION_INVALID: An expired evaluation envelope was provided when specifying encryption data. |
| 9021 | ERROR_INVALID_PRODUCTID: The Product ID authorized in the license is invalid or not for this application. |
| 9102 | ERROR_WEBSERVICE_RETURNED_FAILURE: A call to a Web Service succeeded, but the functionality of the Web Service returned an indicator of failure. |
| 9103 | ERROR_REQUIRED_SERVER_VALIDATION_FAILED: Validation against SOLO Server is required, but could not be completed. |
| 9105 | ERROR_HTTP_CONNECTION_FAILED: The server could not be reached. Verify that the computer is connected to the Internet and that the firewall/proxy is set-up properly. |
| 9200 | ERROR_COULD_NOT_LOAD_LICENSE: License could not be loaded. |
| 9203 | ERROR_LICENSE_EXPIRED: License has expired. |
| 9204 | ERROR_LICENSE_ALIAS_VALIDATION_FAILED: Validation of license alias has failed. |
| 9301 | ERROR_SYSTEM_TIME_INVALID: System time is not valid. |
| 9400 | ERROR_LICENSE_SYSTEM_IDENTIFIERS_DONT_MATCH: License system identifiers do not match. |